Return and Refund Policy

Effective Date: 26/06/2024

At Sleepflex, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help. This Return and Refund Policy outlines the terms and conditions for returning products and receiving refunds.

1. Returns

1.1 Eligibility for Returns

To be eligible for a return, please ensure that:

  • The product was purchased from Sleepflex.
  • The product is in its original packaging.
  • The product is unused and in the same condition that you received it.
  • The return request is made within 30 days of the purchase date.

1.2 Non-Returnable Items

Certain items are not eligible for return, including:

  • Custom or personalized products.
  • Items marked as final sale.
  • Products that have been used, altered, or damaged after delivery.

1.3 How to Initiate a Return

To initiate a return, please contact our customer service team at:

Please provide your order number, proof of purchase, and reason for return. Our team will review your request and provide you with further instructions, including the return shipping address.

1.4 Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

2. Refunds

2.1 Processing Refunds

Once your return is received and inspected, we will notify you of the status of your refund. If your return is approved, we will process the refund to your original method of payment within 7-10 business days.

2.2 Partial Refunds

In certain situations, only partial refunds may be granted:

  • Items with obvious signs of use.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

2.3 Late or Missing Refunds

If you haven’t received a refund within the expected time frame, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at:

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at:

4. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

Thank you for shopping with Sleepflex. We appreciate your business and are committed to providing you with the best possible service.