Effective Date:26/06/2024

At Sleepflex, we strive to provide the best possible customer experience. We understand that sometimes plans change, and you may need to cancel your order. This Cancellation Policy outlines the terms and conditions for canceling an order with us.

1. Order Cancellation

1.1 Cancellation Before Shipment

  • If you wish to cancel your order before it has been shipped, please contact us as soon as possible at:

  • Orders canceled before shipment will be eligible for a full refund. Please provide your order number and relevant details when requesting a cancellation.

1.2 Cancellation After Shipment

  • If your order has already been shipped, cancellation will not be possible. In such cases, you may refer to our Return Policy for information on how to return the product after it has been delivered.

2. Custom Orders

  • Custom orders or personalized items cannot be canceled once the production process has started. If you need to make changes to a custom order, please contact us immediately to discuss possible options.

3. Refund Process

  • Refunds for canceled orders (when applicable) will be processed within 7-10 business days of the cancellation confirmation. The refund will be made to the original payment method used for the purchase.

4. How to Request a Cancellation

To cancel an order, please contact our customer service team at:

Please include your order number, name, and reason for cancellation in your request. Our team will review your request and provide you with further instructions.

5. Changes to This Cancellation Policy

Sleepflex reserves the right to modify or update this Cancellation Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our cancellation practices.

6. Contact Us

If you have any questions or concerns about this Cancellation Policy, please contact us at:

Thank you for choosing Sleepflex. We appreciate your business and are committed to providing you with the best possible service.